At Fauquier Health, we consider it a privilege to serve the healthcare needs of our community members, and we want to thank you for choosing us for your care. During your stay, our priority is delivering a high quality level of care and ensuring that you have a comfortable experience. We know part of that experience means ensuring you have access to pertinent information and resources.
Below you will find a quick list of resources available to you during your stay. If you have any questions, please be sure to ask your nurse.
- Bedside Shift Report
- Bistro & Dining Services
- Calling Your Nurse
- Caregivers Support
- Channel Listing for TV
- Concerns About Your Care
- Gifts & Care Boutique
- Hearing Impaired & Interpreter Services
- Housekeeping Services
- Pastoral & Spiritual Care
- Public Restrooms
- Rapid Response Team
- Room Amenities
- Smoke-Free Campus
- Vending Machines
- Visitation Policy
We want you to feel comfortable and cared for throughout your stay, so at each nursing shift change—about every 12 hours—your nurse will introduce your new nurse to you. The team will talk about your progress, medicine and tests scheduled for the day. In between bedside shift reports, you can expect to be checked on by a staff member every hour during the day and several times at night. These checks are meant to gauge your level of comfort, help you change positions in bed, assist with trips to the bathroom, and make sure you can reach your phone, call light, and personal items easily.
During your stay, you may see your doctors and nurses using electronic devices. These tools help them care for you by providing around-the-clock monitoring, a variety of resources and quick communication with the rest of your care team. If you have questions, ask your doctor or nurse.
Patient meal orders are taken in person by our guest services representatives, who will visit your room to customize your order and ensure your satisfaction. If you don’t see a guest service representative, call our DineLine at 540.316.3463 (or just dial extension "3463" from the room phone).
Patients who need special dietary requirements can ask a member of their care team or call the Bistro Nutrition Line at 540.316.4406.
Visitor Dining Services
Location: Ground level floor
Self check out options are available in the bistro to visitors until 7:00pm. Special menu items change daily to offer you and your visitors the greatest variety of selections. We accept cash, Apple Pay, and all major credit cards.
Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.
We encourage patients to pick a key person to support them during their hospital stay. Whether you are a primary support person, or just one of many people caring for and supporting your loved one, you can play an important role in making sure your loved one gets the care they need here and beyond the hospital.
Patient and family care. We participate in patient- and family-centered care. We believe that family plays an important role in ensuring the health and well-being of patients of all ages. Our goal is to create partnerships among healthcare practitioners, patients and families that will lead to the best outcomes and enhance the delivery of safe, quality, efficient, effective, and timely care.
What to know before you leave. Caregivers can help ensure the best outcome for their loved one after a hospital stay by getting the answers to these three questions:
If you feel like you need a break or help, reach out to friends and family. And consult the resources listed here: National Alliance for Caregiving | Family Caregiver Alliance | Caregiver Action Network
|Plant-based Dieting Program
|WTTG Fox 5
|Turner Classic Movies
Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you. You may be contacted by phone (from a 615 area code), email or text and asked to complete a confidential survey. Please take the time to complete the survey. Your feedback will help us know what we’re doing well and where we can improve.
If, during your stay, you have concerns or questions about the care you or your loved one is receiving, please speak with your doctor, nurse or department leader. If you still have concerns during your stay, or after going home, you may call our confidential Patient Concern Line at 540.316.5014. You also have the right to file your complaint with:
Making a Difficult Healthcare Decision?
Sometimes a healthcare choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our team is available to help you—and those who are here to support you—make difficult decisions. For help, contact the Case Management department at 540.316.2480.
Location: First floor, near front entrance
The shop offers gifts for all occasions including get well soon items, new baby gifts, jewelry, scarves, purses, home décor items, greeting cards, snacks, fresh flower arrangements, balloons and much more.
Location: First floor, across from the art wall exhibit
The shop has clothing for women and medical necessities like compression hose/sleeves. Specialty products are also available for purchase including fitted wigs (those living with cancer), wound care, and orthopedics.
The Fauquier Hospital Auxiliary is a non-profit organization that owns and operates the gift shop and The Care Boutique. All profits support community wellness projects and scholarships. The Gift Shop and Care Boutique accept cash, check and major credit cards.
We offer a TTY machine and Pocketalker amplification devices for hearing-impaired patients. Please let your nurse or patient advocate know about your needs. There is no charge for this service.
Assistance is available for patients and families who prefer to speak a language other than English. The hospital has 24-hour access to a language line that provides translation for more than 80 languages. The service is provided at no charge and can be arranged by your nurse or nursing supervisor. We also offer video remote translation services through Stratus for 40+ languages and hearing impaired (American Sign Language and Spanish Sign Language).
Your room and bathroom are cleaned daily by a member of the housekeeping staff. As an environmentally friendly facility, we change linens at regular intervals and as needed. If you have a housekeeping or maintenance need, tell a member of your care team and it will be addressed as soon as possible.
Tell your hospital provider and care team about any medicines you brought with you or take regularly take. Your doctor will determine which medicines you need during your stay. Hospital staff will provide you with the necessary medicines. If you have questions or concerns, you have the right to ask and get a response from your doctor or nurse that makes sense to you.
Our Pharmacy Department is staffed by pharmacists and technicians 7 days a week. Our pharmacy team is responsible for restocking medications on the floors and assisting physicians with the management of drug therapy. If you have a drug related question, please have your nurse request a pharmacist to come and speak with you about your medications.
Fauquier Health is committed to providing spiritual care and support to our patients and their families. The hospital will make every effort to provide this care regardless of your faith or denomination. We welcome visits from your own minister, priest, rabbi or other spiritual leader. If you need spiritual support, please let a member of your care team know. You may also call 540.316.2229 (or just dial extension 2229), and someone will provide you with assistance through our on-call chaplain services.
|For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.
|A highly trained group of individuals called the Rapid Response Team is in place at all times in the hospital. This team can be called at any time by you, or those who may be here with you, to check on any medical condition that is of concern before there is a life-threatening emergency.
Calling for Rapid Response if you notice:
Step 1: Dial 3333 on bedside phone
Step 2: Tell the operator your name, room number, patient’s name, whether or not the patient is an adult or child and your concern.
Step 3: The Rapid Response Team will be sent to your room
|Fauquier Hospital provides private rooms for all patients. Many of these rooms have overnight sleeping accommodations for family members or care partners. Patient rooms are equipped with room temperature controls, private bathrooms, cable television and internet connectivity.
Personal Belongings and Valuables
Personal care items such as contact lenses, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. We ask you try not to bring any items of value to the hospital. The hospital does not accept responsibility for any possessions you keep with you or items of value. If you lose something, please notify your nurse immediately, and we will make every effort to help you find it. Unclaimed articles are turned in to the Security Office.
A telephone is provided in each room, and you may make or receive calls in your room at any time. Local calls are free of charge. Dial 9 and the seven-digit number, or 411 for local information. Long distance and toll calls also can be made at any time. If a four digit extension is listed in this guide, just dial that number to be connected.
Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. TVs are controlled by the bedside pillow speaker or side rail controls. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV.
In addition to our dedicated hospital security officers, many technologies are in place to provide our patients, visitors and staff with an additional level of security. These include key card access to many areas of the hospital and closed-circuit cameras. Additional security measures are in place in the Family Birthing Center.
Your safety is our number one priority.
If you have any concerns, please be sure to address them with a member of your care team.
|Tobacco products, vaping, and e-cigs use is not permitted outside or inside any of our buildings or vehicles. If you use tobacco products, vape, or e-cigs, inform your doctor or nurse; we may be able to treat you for nicotine withdrawal so you will be more comfortable. For your health, we encourage you to stop usage of these products. You can talk to your primary care physician for guidance on outpatient programs, medications, and support groups to help you in this effort.
Vending machines with snacks and beverages are located in the Bistro on the ground floor and are accessible 24 hours a day. Additional vending machines are located in the Emergency Department waiting area and on the fourth floor.
Self check out options are available in the bistro to visitors until 7:00pm.
Visiting hours can be subject to change and can be at discretion of the patient's care team. Please ask your nurse for official hours during your stay.
We understand that family members and friends can make your hospital stay more comfortable. Please be sure to ask your nurse who is allowed to visit you. You can also check our visitation policy on our website by visiting FauquierHealth.org. Sleeping accommodations for approved care partners are provided in every room. Any child visiting in the hospital must be under the supervision of an adult at all times.
To provide a restful and safe environment, we ask that visitors follow these guidelines:
The use of cell phones and other devices are permitted in all hospital areas, including patient rooms and waiting areas. Pictures, video and audio recordings are prohibited on Fauquier Health grounds and accompanying facilities, unless written permission has been granted.
Wi-Fi is provided throughout the hospital for your convenience. Look for the network FAUQ-Guest on your device.